How should CJ leaders approach intercultural communication to reduce misinterpretation and conflict?

• A. Use plain language, be aware of cultural norms, provide interpreter services, and train staff in cross-cultural communication.
• B. Speak only in English.
• C. Assume all staff share same norms.
• D. Avoid discussing culture in the workplace.

Answer: (A)

Intercultural communication in leadership relies on three practical moves: use plain language so messages are clear across language and literacy levels; be aware of cultural norms to tailor communication and avoid unintended offense; and provide interpreter services plus training so staff can understand each other and handle cultural differences effectively. Plain language reduces confusion and misinterpretation; understanding norms helps anticipate potential gaps in expectations or behavior; interpreters ensure accurate information transfer, and training equips teams with skills to listen, ask clarifying questions, and manage conflicts constructively. In contrast, speaking only English can leave non‑English speakers out and foster misunderstandings; assuming everyone shares the same norms ignores diversity and increases misreads; avoiding culture in the workplace signals that differences aren’t valued and misses opportunities to improve collaboration.